We have a strict Zero Tolerance Policy to the abuse of our staff, any patient displaying violent, verbal or physically abusive behavior WILL be removed from the practice list.
Its time to change how Practice staff are treated, its never acceptable to treat, behave or talk to people in a abusive manner however it does become the norm if this behaviour isn't challenged or discussed.
We need you to work with us and help us to stamp this unnaceptable behaviour out, before you abuse our staff, ask yourself.....
Unacceptable behaviours include:-
Our Zero Tolerance Policy also covers directing abuse at the Practice and its Staff via Social Media
PLEASE CONSIDER THE IMPACT OF YOUR ONLINE ACTIVITY BEFORE YOU POST A COMMENT
Any patients found to be in breach of the Zero Tolerance Policy will be provided with the following written information:
You will remain under the care of this practice for a period of seven days (from patient's receipt of notice of removal) or until another GP is obtained by you the patient. Only patients removed as violent patients and unable to personally obtain a new GP will be allocated a GP by the BSO.
You are advised to take your medical card to another surgery to request registration. If you are turned down by three practices you are advised to contact the Business Services Organisation who will assign a GP to you.
Contact details are:
Business Services Organisation
2 Franklin Street
Belfast BT2 8DQ
Tel: 0300 555 0113
If you have mislaid or lost your medical card, you are advised to apply for a new one ( BSO contact details as above).
You will be advised that a medical card is preferable as it allows the new GP quicker access to your medical notes.
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